FAQs & Support

What types of Payment do you accept? - All Standard Payments.

We accept all Payments by Paypal, Visa, Mastercard, and American Express.

What if the item I ordered arrives broken or damaged?

Simply contact us by email to vip@hicustore.com within 7 days from the day you receive it, and we'll send you a free replacement. 

Where do you ship from?

Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If the item you've purchased is out of inventory in your nearest location we'll send it directly from our production lines at the same delivery times as stated in our shipping section.

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go. 

Damage / Return Policy

Due to the customization of our products, items cannot be returned to us for a refund. If you receive an item that is incorrect or you believe you may be missing part of your order, you must notify us within three business days of receipt as shown on your order.

Can I cancel my order after I've made a purchase on the website? - You can.

We offer immediate order cancellations up to a limit of 30 minutes after orders made between 9 a.m- 2 p.m (GMT+1). So if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we see your request.

Unfortunately we cannot cancel orders once they have been processed by our shipping team, so please be sure to review your order before you confirm your purchase!

What if I put an incorrect shipping address?

If the shipping address is incorrect you need to email us within 30 minutes of placing the order. We cannot 100% guarantee the changes will go through. Please ensure you review your order before confirming your purchase.

How long does it take to ship an order?

The general turnaround time for most products is 7-10 business days. The reason for this amount of time is that each item is unique and customized. We can not produce your item until we receive your order, so we have to build the items as they are ordered! Turnaround times can fluctuate depending on popular ordering seasons, amount of orders being produced.